The Loyalty Program (“the Program”) is offered to customers through participating stores. Members of the Program (“Members”) receive benefits by scanning their activated Card during transactions at participating stores.
Worldsmart Retech Pty Ltd (A.C.N. 107 563 511) trading as WorldSmart Retail (“WorldSmart”) is a technology service provider that hosts the Program on behalf of participating stores. This website is owned and maintained by WorldSmart.
· Types of personal information we collect
In hosting the Program, WorldSmart collects personal information from Members. The nature and extent of personal information that WorldSmart collects varies depending on the level of each Member’s interaction with the Program.
The types of personal information that may be collected from you as a Member include name, contact details, date of birth, supermarket transaction details, points accrual and reward details and authorisations.
· How personal information is collected and held
WorldSmart collects personal information from the following sources:
o Direct from Members (through the Card activation and registration process on this website);
o The participating store that issued your Card (your Home Store);
o If your Home Store is part of a group of stores owned and operated by the same entity or corporate group (your Home Store Group), your Home Store Group; and
o The point of sale system and software installed and operated from your Home Store or your Home Store Group (which records transaction data linked with your Card).
WorldSmart holds personal information electronically and in hard copy form, both at our own premises and with the assistance of our service providers.
· Purpose for handling personal information
WorldSmart collects and handles your personal information for the purpose of hosting, maintaining, improving and personalising the Program (Primary Purpose). The Primary Purpose includes the following functions and activities:
o delivering products and services requested by you, your Home Store and your Home Store Group and other participating stores;
o providing you with further information about the products, services, benefits and promotions available under the Program;
o managing the program benefits for your Card by reference to your eligible purchases;
o to personalise and customise your experiences with the Program;
o to verify your identity;
o to maintain and update records relating to the Program and your membership of the Program; and
o to deal with your enquiries relating to the Program and enquiries made by your Home Store or your Home Store Group.
· Disclosure of your personal information to your Home Store
In addition to providing access to help you maintain your account details, the Home Store Portal also allows your Home Store/ Home Store Group to:
o access your personal information for the purposes of direct marketing; and
o provide marketing communications and targeted advertising to you on an ongoing basis. ?
If you do not wish to receive such communications from your Home Store/ Home Store Group through your online account:
o login to your account at any time on this Website and opt out of SMS/MMS and email marketing;
o contact WorldSmart Retail by telephone on Ph. 1300 738 324 or by email at firstname.lastname@example.org; or
o write to WorldSmart Retail at 33 McKechnie Drive, Eight Mile Plains QLD 4113.
WorldSmart does not host, manage or control communications that your Home Store/ Home Store Group may initiate outside of the Home Store Portal (such as communications by telephone, email, SMS or mail).
· Direct Marketing
Other than operating and maintaining the Home Store Portal in the manner described in paragraph 4 above, WorldSmart does not use your personal information for direct marketing purposes, nor does it sell your personal information to third parties.
· Other disclosures of your personal information
In hosting and maintaining the Program, we may need to disclose personal information to third parties including:
o Third party contractors engaged to provide technical services;
o Professional advisors, including our accountants, auditors and lawyers;
o Persons authorised by you to receive information held by us; and
o Any persons as required or permitted by any law.
WorldSmart does not disclose personal information overseas.
· Security of personal information
We implement a range of measures to protect the security of that personal information. We also take measures to destroy or de-identify personal information that is no longer needed for any lawful purpose.
· Access to, correction to and feedback on personal information
As a Member, you can access and make changes to your personal information at any time by logging onto your online account.
If you have any feedback or concerns about privacy, please contact us in writing. We treat all complaints seriously and intend to resolve your complaint within a reasonable timeframe, usually 14 days or otherwise as soon as practical. However, in some complex cases, resolution may take longer. In handling complaints about privacy, we may adopt the following methods to resolve the complaint:
o Asking you for further information regarding the complaint;
o Discussing resolution options with you; and/or
o Conducting an investigation.
Please address all of your privacy related queries to the following address:
Attention: Privacy Officer
33 McKechnie Drive
Eight Mile Plains QLD 4113
Ph. 1300 738 324